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Refund policy

DOMESTIC RETURNS
  • Returns must be made within 30 days of delivery.
  • Returns are for Store Credit or Merchandise Exchange only.
  • We ask that you please be mindful of the condition of your return. Merchandise must be unwashed, unworn, and undamaged.
  • All items bought on sale or with a promo code are final sale only.
  • All custom orders are final sale and cannot be returned or exchanged. 
  • We do not price adjust.
  • Once an order has shipped it cannot be cancelled (*excluding pre-ordered items, see note below). An order can be cancelled before it has shipped, however there will still be a $10 cancellation & processing fee. 
  • *Pre-Ordered items can be cancelled within three business days of purchase. After three business days, a pre-ordered item may be exchanged for store credit. 

INTERNATIONAL RETURN POLICY

All international purchases are final sale and non-returnable.

 

DEFECTIVE ITEMS Please email Shopcocochalla@gmail.com with pictures of the damage, and we will work with you on a replacement.  

 We cannot accept returns that have been washed.*